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Everything you need to know about
Everything you need to know about Gouniq can be found here. If you're
interested in becoming a member, click here.
General Buyer Information
How do I make a purchase?
Buying an item on Go UniQ is easy, simply add the item(s) you would like to purchase into your cart and click continue to checkout
Do I have to be a member to buy at Gouniq?
No, you do not have to be a member to make a purchase.
I'm having problems with a store owner?
If you are having problems with a store owner and they have not responded to any messages you have sent via our messaging system lodge a transaction report or send all the details to
There's a problem with an item I received?
If there is a problem with the product you received please contact the store owner directly and ask what they can do to fix the problem with the item.
Can I buy from multiple stores at one time?
Gouniq has one convenient checkout for buyers built to handle multiple stores at once.
How do I return an item?
Returning items differs for each store window, to find out a stores specific return policy go to the store or ask them through the Gouniq messaging system.
How do you search for products?
There are a number of ways that you can search at Gouniq, the easiest way is to use the left-hand side browse navigation and select categories and item information. To start shopping click here.
What are keywords & how do they work?
Keywords are words that are added to help describe the item. Keywords will help you pinpoint exactly what you are looking for.
How does the checkout process work?
The Gouniq checkout works exactly like any other checkout. In the final step you will be redirected to Paypal to finish the transaction.
Can I have more than 1 store in my cart?
Yes you can, you can have up to 5 store windows in your cart.
If I have multiple stores in my cart do I have to pay for each individually?
No you don't. We have worked with Paypal to transact multiple store window payments at one timeā€¦so there is only 1 payment necessary.
How long does an item stay in my cart?
An item will stay in your cart forever, however if someone purchases the item before you do it will no longer be available.
Do I need a Paypal account to make a purchase?
No you do not need to have an account to make a purchase at Gouniq. Use Paypals guest checkout facility.
How do I calculate shipping costs?
Shipping costs are automatically calculated once you go to your cart. Some items may not be able to be shipped to your country, if this is the case you will receive a message to remove the item to proceed.
Transaction Report
What is a transaction report?
A transaction report allows you to report a transaction when it has not gone to plan. A report should only be submitted when a resolution between yourself and the store owner cannot be reached.
How do you report a transaction?
You report transactions by going to your Hub area and clicking on report a transaction.
I'm having trouble with a Store Owner?
If you're having trouble with a store owner and they have not contacted you back within a reasonable timeframe lodge a transaction report. We will then try to contact the store owner on your behalf.